Restorative Facilitation & Mediation

When harm, conflict, or a critical incident disrupts an organisation, traditional punitive or legalistic measures often fail to address the root causes or repair the culture.

We provide structured, confidential, and bespoke restorative facilitation. Our processes place the people impacted at the center of the solution, focusing on robust accountability, meaningful repair, and long-term prevention.

Facilitated Restorative Processes are a set of bespoke processes co-designed in alignment with Restorative Justice principles and values. These processes put participants in a harmful event or conflict at the centre of the plan for what should be done to respond. Restorative processes ask, "How can we repair the harm and prevent it from happening again?"

We seek first to understand and acknowledge the harm, and then to put it right.

Restorative processes are values-based approaches to conflict and harm which prioritise respect, responsibility, repair, and relationship. All restorative approaches seek to balance the needs of all who are impacted by a harmful event or conflict through processes that preserve the safety and mana of all involved.

Involved in an Active Process?

If you have been invited to participate in a restorative process, we are here to ensure your safety and care.

Every step of our process is strictly confidential, voluntary, and designed around your needs. We have mapped out exactly what to expect, including some FAQs. You are always welcome to contact us with your questions any time.

Read our Guide for Participants →

When can I use it?

Group Facilitation & Mediation

For deep-seated team friction, leadership fractures, or systemic breakdowns in communication. We facilitate structured, voluntary group processes that surface key issues, rebuild trust, and restore collaborative working dynamics.

But you don’t have to wait for something to go wrong. We encourage groups to establish a healthy culture proactively through regular norm-setting sessions.

Issue or Incident Response

For organisations navigating sensitive harm disclosures, misconduct allegations, or the acute fallout of public scrutiny and 'cancellation' (highly utilized in creative and public-facing industries).

We provide discrete, trauma-informed facilitation focused on confidentiality, psychological safety, and meaningful accountability and repair.

Restorative Leadership & Conflict Coaching

For leaders and HR managers who need support navigating a challenging dynamic independently. We provide 1-on-1 coaching, applying a restorative lens to give you the practical tools and strategy needed to address friction on your own.

The Process

  • We begin with private, independent, and confidential individual meetings. Facilitators meet with all involved parties separately to understand what happened, map out the impacts, and determine if a restorative process is a safe and viable path forward.

  • If appropriate, we move into a structured, supported dialogue or facilitated process. This can take many forms: from direct mediated conversations to indirect, supported communication.

    They’re always tailored to preserve the safety and mana of everyone involved.

  • The process concludes with a concrete, actionable plan designed by the participants for the future. This plan addresses tangible repair and systemic prevention strategies to ensure the pattern does not repeat.

    Every restorative outcome is unique. Depending on the needs of the organization and the individuals involved, a structural repair plan may include:

    • Systems and policy strategy to prevent recurrence.

    • Targeted communication and behavior alignment plans.

    • Facilitated dialogues, collaborative norm-setting, or letter-writing support.

    • Practical, tangible harm repair and professional coaching options.

Essential Criteria

  • Every step of the process is entirely voluntary and strictly confidential for all participants. Anyone can step away at any time.

  • Parties whose behaviour has caused harm must be willing and able to take responsibility for the impacts of their actions.

  • While we understand these processes can be challenging, confronting, and uncomfortable, they should not cause a new injury to anyone involved.